Shipping, Refunds & Cancellations
Shipping within India
We usually ship orders within 2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Shipping delivery times are estimated and given at the time of check out and can vary from 2 days (for local addresses) to upto 10 days (for remote addresses).
Please note the exceptions below:
- Orders of more than 5 pieces of the same product OR items marked under pre-order, it may take longer to process your order
- Busy periods such as holidays or unforeseen circumstances
- It could take 2 or more weeks for the item to be dispatched for items, not in stock.
In these cases, we will keep you informed via email.
- Returns, refunds & more
Before you return a Smol Block product, please take a moment to understand how our products are made. Our products are handcrafted by local artisans, resulting in each product being unique and slightly different. The wood grain and knots you see on products are natural and a sign of the product's beautiful texture, not a blemish. Similarly, you will find uniqueness in our other products.
The products are not copies of what is shown on the website – that is the charm of all products we sell! They teach the child about nature and its uniqueness.
That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help you.
2.1 Cancellation Policy
In case you want to cancel an order, please email firstname.lastname@example.org or call us on +91 74474 13771 within 24 hours of placing the order or before the order is shipped out. If you place a cancellation request after 24 hours of ordering the product, we will not recall it.
Smol Block reserves the right to refuse or cancel an order if an incorrect price is listed or for any other reason. We will update you via email or call and refund 100% of any payment you may have made in such a situation.
If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer's side, any extra costs incurred by us for re-delivery will be claimed from the customer.
2.2 Returns Policy
We accept return requests within 24 hours of order placement on all our products except certain products that may have a reason for hygiene (teethers for example) or an inability for the second use. Return requests placed after 24 hours of order placement are unfortunately non-refundable and non-exchangeable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason. :)
If the product is damaged
In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to email@example.com within 24 hours of receiving the product. We can offer you a replacement, repair, or refund.
- If you choose to get a replacement, we will pick up and replace the product.
- If you choose to get a refund instead of replacing a defective/damaged product, it will be credited to your original payment method.
Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use, we will not accept a return or offer a refund.
Please note that we reserve the right to reject customers' return requests in case of frequent returns from them. Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us.
We only ship bulk orders to businesses located outside India. These orders are processed manually and not via the Shopify sales platform (mail us at firstname.lastname@example.org for more info).
We usually ship orders within 1-2 weeks of processing them.
Shipping costs and durations are estimated and given at the time of order confirmation and depend on the order quantity and delivery location, therefore vary from country to country.